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We have provided a range of frequently asked questions to assist you with any queries you may have about Aurora PAY AS YOU GO.

Getting started

How does it work?

Moving house

Lost and damaged cards

Controlling your budget

Timeslots

Emergency Credit

Fees and charges

Faults – what to do

To request more information complete our enquiry form.

Alternatively, you can call Aurora's friendly Customer Service Centre on 1300 10 20 10 within standard business hours Monday to Friday and Saturday mornings.

To report faults or emergencies, phone 1300 272 946, 24 hours a day, seven days a week.

Or write to us at:
Aurora Energy Pty Ltd
GPO Box 1819, Adelaide SA 5001