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- What is Emergency Credit?
- How does Emergency Credit work?
- What if I run out of credit at night?
- What happens when Emergency Credit runs out?
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What is Emergency Credit?
Emergency Credit is a 'safety net' which ensures that you won't be left in the dark. It is a back-up of $10 of credit that you can access if you run out of credit and cannot immediately get to an authorised Aurora PAY AS YOU GO Recharge Agent to recharge your Smart Card. As the name suggests, it is for use in emergencies only!
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How does Emergency Credit work?
When your meter credit gets down to $5, the display screen on your meter will show a flashing triangle with an exclamation mark in the centre. This is a reminder that you will need to purchase more credit. It also indicates that Emergency Credit is available.
When you press the red button, you will receive $10 Emergency Credit. The flashing exclamation mark on the screen will stop flashing and the amount of available credit displayed will include the Emergency Credit.
If you press the blue button while you are using up Emergency Credit, the meter display will indicate the credit you need to purchase to get out of Emergency Credit.
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What if I run out of credit at night?
For your safety and convenience, you will not lose your electricity supply between 3 pm and 10 am (including weekends) even if you run out of Emergency Credit. However, if you run out of Emergency Credit before 3 pm you will have to buy more credit to restore power. Your meter display screen will alert you when credit is low.
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What happens when Emergency Credit runs out?
When Emergency Credit runs out the meter will shut down and the power will turn off. The meter will still accumulate standing and fixed charges.
The meter can be switched back on by purchasing additional credit on your Smart Card at an Aurora PAY AS YOU GO Recharge Agent and inserting the card in the meter as you would normally. If you cannot pay off your displayed arrears/debt all at once, you will still be able to obtain a limited amount of Emergency Credit by inserting any amount of credit up to $200.
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The Aurora Customer Service Centre operates during standard business hours on Monday to Friday, and on Saturday mornings.
© 2005 Aurora Energy Pty Ltd ABN 85 082 464 622
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