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- How much does it cost to sign up?
- Why are the Aurora PAY AS YOU GO charges higher?
- How can I manage my electricity costs?
- Can you save money using Aurora PAY AS YOU GO?
- How much does it cost to replace my Smart Card?
- How do I monitor my power use?
- What are the rates for power use?
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How much does it cost to sign up?
There is a one-off installation fee of $55 to have an Aurora PAY AS YOU GO meter installed. This fee is paid when you pick up your card from the Aurora PAY AS YOU GO Recharge Agent. After you have paid your installation fee, you can ‘charge up’ your Aurora PAY AS YOU GO Smart Card -with any amount up to $200.
If you are moving into a residence that already has an Aurora PAY AS YOU GO meter, a one-off establishment fee of $25 will be charged. This fee is also paid when you pick up your card from the Aurora PAY AS YOU GO Recharge Agent.
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Why are the Aurora PAY AS YOU GO charges higher?
Aurora PAY AS YOU GO service charges can be higher than some other energy retailers' regulated charges due to maintenance and connection to the electricity system and providing Aurora PAY AS YOU GO infrastructure and administration.
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How can I manage my electricity costs?
Aurora PAY AS YOU GO meters offer Time of Use pricing so you can take advantage of different electricity rates at different times of the day. During these timeslots the respective rate will apply to the use of all your appliances.
Power use is most expensive during the morning and less expensive later in the evening, so taking advantage of the cheaper rates by running your washing machine, dryer or dishwasher overnight is a good way to manage what you are spending on electricity.
Rates are cheaper in winter and Aurora has Standard (uncontrolled load) and OffPeak (controlled load) rates, as well as concession rates, based on the Customer Concession Scheme for Energy initiative of the SA State Government.
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Can you save money using Aurora PAY AS YOU GO?
Everyone has different electricity needs, so saving money depends on you and what you need. However, as a guide, you are likely to save money if you use most of your power during the evening. Most people use electric heating in the winter evening period and air conditioning on summer evenings; and if you shift your pattern of use to include running washing machines, dishwashers and dryers during cheaper timeslots you may save money.
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How much does it cost to replace my Smart Card?
If your Smart Card is lost or stolen, you should report it to Aurora on 1300 10 20 10. You will be asked to destroy your card and given a code which you can use to collect a replacement card from your Aurora PAY AS YOU GO Recharge Agent. There is a $20 card replacement fee that is paid upon collection of your card from the Aurora PAY AS YOU GO Agent. There is, of course, no replacement fee if your card is faulty.
If damage occurs to your card through your own actions, then you need to report that to Aurora by calling
1300 10 20 10. You will be told to destroy that card and will be given a code number that you can use to collect a replacement card from your Aurora PAY AS YOU GO Agent.
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How do I monitor my power use?
The display on your meter will always show the value of the credit (or debt) that is in the meter.
The value is affected by:
- The amount of credit your Aurora PAY AS YOU GO Smart Card ‘transfers’ to the meter
- The amount of electricity you use
- Daily fixed charges
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What are the rates for power use?
Aurora PAY AS YOU GO has different pricing rates depending on whether you’re a Standard (uncontrolled load) or OffPeak (controlled load) customer. There are pricing combinations for weekdays, weekends and different times of the year (Summer rates apply from January to March, and Minimum rates apply the rest of the year). There are also concessions based on the SA State Government Customer Concession Scheme for Energy.
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The Aurora Customer Service Centre operates during standard business hours on Monday to Friday, and on Saturday mornings.
© 2005 Aurora Energy Pty Ltd ABN 85 082 464 622
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