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- How can I manage my electricity costs?
- Can someone else use my Smart Card credit in their meter?
- How do I charge up my Smart Card?
- How do I charge up the meter?
- Is the meter hard to use?
- Are there any restrictions on who can use Aurora PAY AS YOU GO?
How can I manage my electricity costs?
Aurora PAY AS YOU GO offers Time of Use pricing, which means that you can take advantage of different electricity rates at different times of the day. You'll also notice that there are pricing combinations for weekdays, weekends and different months of the year. This means that you can save on your electricity costs by changing your daily usage patterns - the more you can use appliances during the cheaper times, the more money you will save. For example, if you run your washing machine, dishwasher or dryer in the evening or at night, you'll potentially notice a saving in your power costs. Even simple things like doing your ironing in the evening can save you money.
Can someone else use my Smart Card credit in their meter?
For your safety and security, your Aurora PAY AS YOU GO Smart Card will work only in your meter.
How do I charge up my Smart Card?
Once you receive your Smart Card, sign it immediately. You can then purchase any amount of credit up to $200 by taking the card to an Aurora PAY AS YOU GO Recharge Agent *, where it will be recharged at an electronic terminal.
*Please note that Aurora PAY AS YOU GO Recharge Agents prefer cash transactions and are not obliged to accept cheques, EFTPOS or credit cards.
How do I charge up the meter?
Insert your Smart Card into your Aurora PAY AS YOU GO meter and the amount of credit you have purchased will be transferred to the meter. The meter will beep twice, indicating that the amount has been transferred. Correct operations are confirmed by the number [9] displayed on the meter's screen. You then remove the card from the meter.
Is the meter hard to use?
The Aurora PAY AS YOU GO meter is very user-friendly and simple to operate.
With the easy-to-read display on the meter you can monitor exactly how much power you're using at any given time, and how much credit you have remaining (it will alert you when you are low on credit). You can also view information to help you take advantage of cheaper rates at different times of the day with Time of Use pricing
Are there any restrictions on who can use Aurora PAY AS YOU GO?
For safety reasons, Aurora PAY AS YOU GO cannot be connected to residences that have any medical life support systems that run on mains power.
Aurora PAY AS YOU GO can only be connected to single-phase power supply (most residences run on single-phase power but if you are unsure, call a licensed electrical contractor).
You must be able to safely access your own meter box in order to insert your Smart Card and press the buttons on your Aurora PAY AS YOU GO meter.
Aurora PAY AS YOU GO is for residential customers only.
We are currently unable to install Aurora PAY AS YOU GO meters on Housing South Australia rental properties.
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The Aurora Customer Service Centre operates during standard business hours on Monday to Friday, and on Saturday mornings.
© 2005 Aurora Energy Pty Ltd ABN 85 082 464 622
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