[ back ]
- What if I am moving into a new house and want to get an Aurora PAY AS YOU GO meter?
- What if I am moving into a house which already has an Aurora PAY AS YOU GO meter?
- What do I do if I am moving out?
- What if I am renting?
- Is my Smart Card transferable from one house to another?
What if I am moving into a new house and want to get an Aurora PAY AS YOU GO meter?
If you want to sign up for Aurora PAY AS YOU GO, you can sign up online, call the Aurora Customer Service Centre on
1300 10 20 10, or fill in an application form from an Aurora PAY AS YOU GO Recharge Agent and place it in your nearest Australia Post box. Aurora will contact you with further instructions once your application has been received and processed.
Our staff will provide you with a code number which will enable you to collect a new Aurora PAY AS YOU GO Smart Card from your nearest Aurora PAY AS YOU GO Recharge Agent. There is a one-off installation fee of $55 to have the Aurora PAY AS YOU GO meter installed. This fee is paid when you pick up your Smart Card from your Aurora PAY AS YOU GO Recharge Agent.
[ back ]
What if I am moving into a house that already has an Aurora PAY AS YOU GO meter?
If you have just moved into premises with an Aurora PAY AS YOU GO meter, you will need to contact Aurora by calling 1300 10 20 10.
Our staff will provide you with a code number which will enable you to collect a new Aurora PAY AS YOU GO Smart Card from your nearest Aurora PAY AS YOU GO Recharge Agent. A one-off establishment fee of $25 applies. This fee is paid when you pick up your Smart Card from your Aurora PAY AS YOU GO Recharge Agent.
Please note: Do not use a previous customer's card, otherwise you will be responsible for their debts.
[ back ]
What do I do if I am moving out?
If you are moving out please call us on 1300 10 20 10 to advise that you will no longer be responsible for the electricity supply at that address. A $25 moving out fee will apply. When leaving for the last time, you should close down your meter. This can be done by pressing the blue button for five seconds - the meter will then start beeping. If you insert your card while still holding the blue button in, any outstanding credit will be downloaded onto your card. Please take your card to your nearest Aurora PAY AS YOU GO Recharge Agent to claim any remaining credit. The card will then be retained by the Agent. Aurora Energy generally requires at least three days notice prior to you leaving your premises.
Please note that if you do not return the card you will still be responsible for all the daily fixed charges.
[ back ]
What if I am renting?
Aurora PAY AS YOU GO is great for rental properties. As a tenant you won't get caught with huge bills and you can stay in control of your power use. This is especially true if you have just moved in and don't know how much it costs to heat – or cool – your residence.
Aurora PAY AS YOU GO is also great if you are sharing household expenses with others. You don't have to worry about trying to divide the bill – just take turns putting credit on your Smart Card.
All you need to do is get permission from your landlord. You may even be able to recover, or share, the cost of the initial installation.
[ back ]
Is my Smart Card transferable from one house to another?
For security reasons, your Smart Card will only work on your meter. If you are moving house, you will need to call us on 1300 10 20 10 to cancel your service and return your Smart Card. Once you move into your new premises, contact us to sign up for Aurora PAY AS YOU GO again and you will be issued with a new Smart Card.
 |
|
|
|
|
|
The Aurora Customer Service Centre operates during standard business hours on Monday to Friday, and on Saturday mornings.
© 2005 Aurora Energy Pty Ltd ABN 85 082 464 622
|
|
