Faults — What To Do
- What do I do if I lose power?
- What do I do if I can't transfer credit from my card?
- What if my meter stops working?
What do I do if I lose power?
If your electricity supply shuts down you may have run out of credit, in which case you will need to activate Emergency Credit.
To access the $10 of Emergency Credit, press the red button on the meter. The flashing exclamation mark will become static and the amount of available credit displayed will include the $10 Emergency Credit.
When Emergency Credit runs out the meter will shut down and the power will turn off. It will still accumulate daily charges.
The meter can be switched back on by purchasing additional credit on your Smart Card at an Aurora PAY AS YOU GO Recharge Agent and inserting the card in the meter as you would normally. If you cannot pay off your displayed debt all at once, the meter is programmed to ensure you have access to a limited amount of useable credit by inserting any amount of credit from $5 to $200.
Important: For your safety and convenience you will not lose your electricity supply between 3pm and 10am even if you run out of Emergency Credit. However, if you run out of Emergency Credit before 3 pm you will have to buy more credit to restore power. But remember, your meter display screen will alert you when credit is low.
What do I do if I can't transfer credit from my card?
If the meter cannot read your card, an [8] will show on the left hand side of the display. (Correct operations are confirmed by the number [9].) If this should happen, or you have any problems with your meter, you may call our emergency contact number anytime, 24 hours a day, seven days a week on 1300 27 29 46.
What if my meter stops working?
If you have any problems with your meter, contact Aurora's Customer Service Centre on 1300 10 20 10.
For emergencies, phone 1300 27 29 46, 24 hours a day, seven days a week.