Fees and Charges
- How can I manage my electricity costs?
- Can I save money using Aurora PAY AS YOU GO?
- Why are the Aurora PAY AS YOU GO charges higher?
- How much does it cost to replace my Smart Card?
- How do I monitor my power use?
- What are the rates for power use?
How can I manage my electricity costs?
Aurora PAY AS YOU GO offers Time of Use pricing, which means that you can take advantage of different electricity rates at different times of the day. You'll also notice that there are pricing combinations for weekdays, weekends and different months of the year. This means that you can save on your electricity costs by using appliances during the cheaper times. For example, if you run your washing machine, dishwasher or dryer in the evening or at night, you'll potentially notice a saving in your power costs. Even simple things like doing your ironing in the evening can save you money.
Can I save money using Aurora PAY AS YOU GO?
Everyone has different electricity needs, so saving money depends on you and how and when you use your appliances. If you shift your pattern of use to cheaper timeslots you can save money.
Why are the Aurora PAY AS YOU GO daily charges different?
Aurora PAY AS YOU GO fixed charges can be different to some other energy retailers' regulated charges due to maintenance and connection to the electricity system and provision of Aurora PAY AS YOU GO infrastructure and administration.
How much does it cost to replace my Smart Card?
If your Smart Card is lost or stolen, you should report it to Aurora on 1300 10 20 10. You will be given a code which you can use to collect a replacement card from your Aurora PAY AS YOU GO Recharge Agent.
If damage occurs to your Smart Card through your own actions, then you need to report that to Aurora by calling 1300 10 20 10. You will be told to destroy that card and given a code number that you can use to collect a replacement Smart Card from your Recharge Agent.
There is a $20 (including GST) card replacement fee that is paid upon collection of your new Smart Card from the Aurora PAY AS YOU GO Recharge Agent.
There is no replacement fee if your Smart Card is faulty.
How do I monitor my power use?
The display on your Aurora PAY AS YOU GO meter will always show the value of the credit (or debt) that is in the meter.
The value is affected by:
- the amount of credit you have transferred from your Smart Card to the meter
- the amount of electricity you use
- daily fixed charges.
What are the rates for power use?
Aurora PAY AS YOU GO has different rates depending on whether you're a Standard (uncontrolled load) or OffPeak (controlled load) customer. There are pricing combinations for weekdays, weekends and different times of the year (peak summer rates apply from January to March, and winter rates apply from April to December). There are also concessions based on the State Government Customer Concession Scheme for Energy. Find out more at the http://www.sa.gov.au/concessions (external link).