Moving House
- What if I am moving into a house which already has an Aurora PAY AS YOU GO meter?
- What do I do if I am moving out?
- Is my Smart Card transferable from one house to another?
What if I am moving into a house that already has an Aurora PAY AS YOU GO meter?
If you have just moved into premises with an Aurora PAY AS YOU GO meter, you will need to contact Aurora by calling 1300 10 20 10.
What if I am moving out?
If you are moving out please call us on 1300 10 20 10 to advise that you will no longer be responsible for the electricity supply at that address. A $55 moving out fee will apply. When you leave, you should power down your meter. This can be done by pressing the blue button for five seconds — the meter will then start beeping. If you insert your Smart Card while still holding the blue button in, any outstanding credit will be downloaded onto your card.
Take your Smart Card to your nearest Aurora PAY AS YOU GO Recharge Agent to claim any remaining credit. The Agent will keep the card. Aurora Energy generally requires at least three days notice before you leave your premises. Any amount more than $100 must be refunded by Aurora by calling 1300 10 20 10.
If you do not return the Smart Card you will still be responsible for all the daily fixed charges.
Is my Smart Card transferable from one house to another?
For security reasons, your Smart Card will only work on your meter. If you are moving house, you will need to call us on 1300 10 20 10 to cancel your service and return your Smart Card.