Frequently Asked Questions
This range of frequently asked questions should assist you with any queries you may have about Aurora PAY AS YOU GO.
Find out more about:
- Getting started
- How does Aurora PAY AS YOU GO work?
- Moving house
- Lost or damaged cards
- Timeslots
- Emergency credit
- Fees and charges
- Faults – what to do
To request more information complete our online enquiry form or call Aurora's Customer Service Centre on 1300 10 20 10.
To report faults or emergencies, phone 1300 272 946, 24 hours a day, seven days a week.
Or write to us at:
Aurora Energy Pty LtdGPO Box 191
Hobart TAS75001