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Emergency Credit

What is Emergency Credit?

Emergency Credit is a 'safety net'. It is a back-up of $15 of credit that you can access if you run out of credit and cannot immediately get to an authorised Aurora PAY AS YOU GO Recharge Agent to recharge your Smart Card. As the name suggests, it is for use in emergencies only!

How does Emergency Credit work?

If your credit gets down to $3, the display screen will show that Emergency Credit is available, by displaying 'EmCr available' on the meter screen.

To access the $15 Emergency Credit. press the Orange Button on the meter.

When all the normal credit has been used, the display will show both the amount of Emergency Credit available and the debt in the meter.

ACTARIS TaleXus PayGuards

When your ACTARIS meter credit gets down to $3, the display screen on your meter will show a flashing triangle with an exclamation mark in the centre. This is a reminder that you will need to purchase more credit. It also indicates that Emergency Credit is available.

When you press the red button, you will receive $15 Emergency Credit. The flashing exclamation mark on the screen will stop flashing and the amount of available credit displayed will include the Emergency Credit.

If you press the blue button while you are using up Emergency Credit, the meter display will indicate the credit you need to purchase to get out of Emergency Credit.

What if I run out of credit at night?

For your safety and convenience, you will not lose your electricity supply between 8pm and 8am Tasmanian Eastern Standard Time (9pm – 9am Eastern Daylight Saving Time) even if you run out of Emergency Credit. However, if you run out of Emergency Credit before 8pm (or 9pm Eastern Daylight Saving time) you will have to buy more credit to restore power. Your meter display will show you when your credit is low.

ACTARIS TaleXus PayGuards

If you have an ACTARIS Talexus Payguard you will not lose your electricity supply between 2 pm and 9 am even if you run out of credit or Emergency Credit. However, if you run out of Emergency Credit before 2 pm, you will have to buy more credit to restore power.

What happens when Emergency Credit runs out?

When Emergency Credit runs out the meter will shut down and the power will turn off. The meter will still accumulate daily charges.

The meter can be switched back on by purchasing additional credit on your Smart Card at an Aurora PAY AS YOU GO Recharge Agent and inserting the card in the meter as you would normally. If you cannot pay off your displayed debt all at once, you will still be able to obtain a limited amount of useable credit by inserting any amount of credit between $5 and $200.